Nimblr Status

On this page, you'll find status reports about Nimblrs Online system and services.

Current status

Planned maintenances


Resolved issues

2024-01-15, 05:59 (GMT)
During an update to our backup procedures, an unexpected server outage occurred, temporarily rendering both the course content and admin portal inaccessible. We've identified and addressed the root cause, and normal service has been successfully restored. Resolved 2024-01-15, 07:32

2023-10-11, 08:30 (GMT)
Microsoft has announced that they are ending the temporary option of whitelisting. Since the introduction of the Microsoft Advanced Delivery Policy in 2021, Nimblr recommends using it for whitelisting simulations. If this is not correctly configured, it may result in simulations being triggered by the Microsoft Defender URL Scanner. Please consult your IT consultant or the Nimblr support team if you need help or guidance to configure the whitelisting.

2023-10-31, 10:30 (GMT)
Report export to CSV and Excel are currently missing some data. We expect this to be resolved during the day. Resolved 2023-10-31, 12:15

2023-10-13, 13:00 (GMT)
Some filters in the reporting section are temporarily unavailable. We expect this to be resolved within the next couple of days. Resolved 2023-10-31, 09:15

2023-10-06, 09:00 (GMT)
Some customers may notice delays in reporting. Numbers are currently not presented in real-time for all reports. We're working on improving the reporting updates and expect to soon be able to present "near-live-data". UPDATE: We excpect numbers to be updated and correct by tomorrow morning (October 13th) Resolved 2023-10-13, 09:15

2023-10-03, 07:15 (GMT)
Customers using the free trial license may notice delays in recieving simulations. We excpect to be back on normal speed within soon. Resolved 2023-10-06, 18:30

2023-09-12, 22:10 (GMT)
We plan for a short service window of downtime for general maintenance on Wednesday October 4th, 21:00 (GMT+1). The service window is expected to be less than 30 minutes and maximum 120 minutes.Resolved 2023-10-04, 22:25

2023-09-12, 22:10 (GMT)
Some customers may notice delays in sending out course invitations and simulations. Resolved 2023-09-13, 22:30 (GMT)

2023-09-11, 11:00 (GMT)
Some end users recived course reminders to quickly after recieving the original course invitation. The issue have been mitigated. Resolved 2023-09-11, 14:45 (GMT)

2023-09-06, 12:01 (GMT)
Some customers may notice delays in sending out course invitations. We expect the problem to be resolved in the next few hours. Resolved 2023-09-06, 18:30 (GMT)

2023-09-06, 11:43 (GMT)
We're currently experiencing a temporary technical hiccup in our service. Our team is on it, working diligently to resolve the issue. Your patience is greatly appreciated as we strive to get Nimblr back to its peak performance! Resolved 2023-09-06, 11:59 (GMT)

2023-09-03, Sunday 19:41
Customers utilizing our branding feature ( may encounter difficulties when attempting to access the branded portal, courses, and Instant Learning. We have promptly identified and addressed the root cause of this issue, and we anticipate a resolution within a few hours. In the meantime, as a temporary workaround, administrators can access their portals by navigating to

2023-09-03, Sunday, 00:00-23:00 - Planned Maintenance
The access to the admin portal, courses and simulations closed during the maintenance window.

2023-09-01, Friday, 11:30 - Delays in course invitation emails
Some customers might expect delays in the delivery of course invitation emails, starting today 11:30. Any course invitations not sent on time will be delivered at a later time.

2023-06-19 We are currently experiencing slower performance than usual. Rest assured, our team is actively working on resolving the issue to restore normal operations as quickly as possible. Problem was resolved at 11:05.

2023-02-27 We plan for a short window of downtime for general maintanence on Monday February 27th, 21:00 (GMT+1). The maintanence window is expected to be less than 20 minutes and maximum 60 minutes.


Resolved: Microsoft are currently having a problem that might prevent Nimblr customers from completing the whitelisting. The issue is not related to Nimblr but will impact the ability to completing the whitelisting in Exchange Online. Info from Microsoft below.

Resolved: Root cause: A recent change to the service introduced a regression that may have prevented some admins from creating or modifying Exchange email transport connectors within an organization with the affected SKU(s).

Microsoft begun the deployment of a fix, which has reached around 25 percent of the affected environment as of Wednesday, February 1, 2023, 11:00 PM (11:00 PM UTC) .  

Microsoft  anticipate the fix will fully roll out by Tuesday, February 7, 2023, 12:00 AM (12:00 AM UTC) .

Previously impacted customers may be able to create or modify connectors as users will experience relief as the fix saturates within their environment.

Microsoft Service Incident: EX505293 - Unable to create new email transport connectors

User impact: Admins are unable to create new email transport connectors in some circumstances.

More info: Admins with the following SKUs will be unable to create new email transport connectors:
Microsoft 365 Business Standard
Microsoft 365 Business Basic
Exchange Online Essentials

Existing connectors are not impacted by this event and will work as expected.

Current status: We've identified an issue in which admins are unable to create new email transport connectors. We're reviewing potential mitigation solutions and will provide a timeline for resolution when it becomes available.

Scope of impact: Any admin with the affected SKU(s) listed in the More info section will be unable to create new email transport connectors.

Start time: Saturday, January 21, 2023, 12:00 AM (12:00 AM UTC)

Next update by: Friday, February 3, 2023, 10:00 PM (10:00 PM UTC)

2022-12-12 - 06:22 A limited number of users received course invitations that were using the course reminder template in the email body. The functionality and the statistics was not impacted, only the visual appearance was incorrect. This was caused by a problem with the course invitation email templates. The issue has now been corrected.

2022-11-28 - 09:17 - A few Norweigan users had the latest Zero-Day-Course in the wrong language. Problem was resolved immediately.

2022-10-04 - 09:35 - There will be a short interruption in the service to update the system. Expected time frame 10 minutes.

2022-10-04 - 07:57 - Some customers experience slow performance. We're investigating the cause.