Technical Support Specialist at Nimblr Security Awareness

Technical Support Specialist at Nimblr Security Awareness

You have a technical interest and would enjoy working with an interactive solution at a fast-growing startup company?

You want to be involved in helping to further expand a prevention-focused organization working as a Technical Support Specialist?

Nimblr is constantly evolving to eliminate security threats and we offer great career opportunities to the right person for this role

WHO ARE WE

Nimblr was founded in Malmö, Sweden, in 2019 and has since experienced rapid growth. The company has developed a cloud-based IT security training for companies and organizations. Our intuitive solution is based on collective knowledge from the IT industry, e-learning, pedagogy, and web-development.

ABOUT THE JOB

Your role will be acting as the bridge between the customers and the developer team. Handle inquiries and issues received from customers to ensure they are handled professionally. You’ll work with troubleshooting and solving problems.

For inbound cases, you are the customers’ point of contact and will  be responsible for meeting their needs.

You’ll have an important role and will be working towards ongoing improvements. This leaves room for you to develop professionally, and become more technically conversant in your area of expertise. 

You’ll be responsible for managing the company’s technical support and responding to emails from our partners and customers. You receive support calls, configure the service and set up accounts. Furthermore, you do troubleshooting in our applications, and also to some extent in the customer’s system. You identify issues and describe the need for new features. You’ll hold online customer meetings and be involved in building our future support system.

WHAT WE OFFER YOU

This is a great opportunity for a Technical Support Specialist keen to expand their current skills and knowledge.

We offer you a varied fun role with exciting working days where you’ll have the opportunity to develop your knowledge in technology. You will be part of a team of positive colleagues with a “can do” attitude. In your role, you will make a difference daily for our customers and be involved in influencing Nimblr’s success. We offer a competitive salary and 25 days annual holiday per calendar year.

WE ARE LOOKING FOR YOU WHO

  • Have at least 2 years of experience in the IT industry. Professional experience or relevant education
  • Has experience in contacts with customers, troubleshooting and is good at handling IT systems
  • Ability to communicate professionally and clearly using both written and verbal communication
  • Fluent in English, verbal and written

You might also have

Experience in the following is desirable but not essential:

  • SMTP
  • Google directory
  • Azure Directory
  • Cloud knowledge as well as interest in cyber security.

WHAT WE EXPECT FROM YOU AS A PERSON

To become a successful Technical Support Specialist at Nimblr we require that you are service-oriented and customer-focused and always have the ambition to provide users with the best possible support experience.

You enjoy providing excellent support at all times and have a desire to make a change.

We value personal responsibility and good communication highly. You have the ability to prioritize and you like to work with problem-solving. If you have an IT interest and like to learn new things, you will most definitely appreciate your position at Nimblr.

The most important thing for us is that you have a positive attitude and are a driven individual!

Does this sound like an interesting challenge for you?

Send in your application and join a great team!

The position we offer is based in the Lisbon office and is a full-time position.

Interviews will take place on an ongoing basis and the position might be filled before the deadline so do not hesitate with your application. We look forward to hearing from you.

Please notice that the applicant will undergo a language test as part of the evaluation.

You are welcome with your application to: caroline@nimblr.se